1. What is mercogo.com?
   mercogo.com is an online nail brand focused on fashion and innovation, dedicated to providing every woman with a unique wearable nail solution e-commerce platform. We are committed to providing customers with a quality shopping experience.
2. How do I create an account?
   You can create an account by clicking the “Register” button in the upper right corner of the website. Follow the prompts to enter your information and set a password to complete the registration.
3. How do I place an order?
   Placing an order is easy! You just need to browse our product catalog, select the items you want to buy, click “Add to Cart” and follow the checkout process. You will need to provide a shipping address and payment information.
4. Can I change or cancel my order?
   If you need to change or cancel your order, please contact us as soon as possible. We will try our best to accommodate your request before the order is shipped. Once the order has been processed or shipped, you will not be able to change or cancel it.
5. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards, debit cards, and other payment methods provided by secure payment processing services (such as PayPal).
6. How do I track my order?
   Once your order is shipped, you will receive an email with tracking information. This link will allow you to track the status of your order in real time.
7. How do you process returns?
   If you are not satisfied with your purchase, you can return your order within 7 days of receiving it. Please ensure that the item is unused and in its original packaging. For detailed return procedures, please review our Return Policy page.
8. Do you ship internationally?
   Yes, we do ship internationally. Please check the specific shipping areas and fees during checkout or refer to our Shipping Policy page.
9. Who should I contact if I encounter a problem?
   If you encounter any problems while using our website or services, please contact our customer support team via email at rinahcarls@gmail.com or call our customer service phone number at 131-4597-1126.
10. How do you protect my personal information?
    We take customer privacy and information security very seriously. We have strict security measures to protect your personal information, and all transactions are conducted through a secure payment processing system. For more information, please review our Privacy Policy.