Delivery and shipping

Thank you for choosing mercogo.com! Below are our terms and policies regarding shipping, please read carefully before placing an order.

Shipping Range
mercogo.com provides domestic and international shipping services. We strive to ensure that our shipping services cover as many areas as possible.
Processing Time
All orders will be processed as soon as possible after confirmation. Generally, the order processing time is 1-3 business days. During peak season or promotional periods, the processing time may be longer.
Shipping Method
We use a reliable delivery service, motorcycle delivery within 72 hours. We will provide you with the best shipping based on your address and the selected shipping method.
Shipping Cost
Shipping costs will be calculated based on the weight, volume and destination of the order. You will be able to view the specific shipping costs on the checkout page. Some orders may enjoy free shipping. Please refer to our promotion policy for specific conditions.

Order Tracking
All orders will be provided with a tracking number after shipment. You can find the tracking link in the order confirmation email to check the status of your order in real time.
Address Change
You can update the shipping address in your account before the order is processed. You will not be able to change the shipping address after the order is processed or shipped. When placing an order, please be sure to enter the correct address information to avoid delays.
Undelivered Orders
If you did not receive your order within the estimated delivery time, please check the tracking information first. If you need help, please contact our customer service team as soon as possible and we will assist you in resolving the issue.
Lost or Damaged Packages
If your package is lost or damaged during transportation, please contact our customer service team immediately. We will investigate the specific situation and provide you with a corresponding solution.
Special Requests
If you have special requirements for delivery (such as scheduled delivery time, special packaging, etc.), please indicate them when placing an order. We will do our best to meet your needs, but we cannot guarantee it.
Thank you for your understanding and support. If you have any questions, please feel free to contact customer service:

Email: rinahcarls@gmail.com
Phone: 131-4597-1126
Thank you for choosing mercogo.com, we look forward to providing you with quality service!